Terms of Service

Key Definitions

• "Platform" means the OperateX web application available at operatex.io and any associated tools, APIs, or services.
• "Services" means the payment infrastructure, invoicing, and company entity access services provided by OperateX as described in this Agreement.
• "User" means any individual who has registered on the Platform and been approved by OperateX.
• "Client" means any third party to whom the User provides professional services and who is invoiced through the Platform.
• "Balance" means the USD-denominated funds held on behalf of the User in the OperateX account with our banking partner.
• "Banking Partner" means Airwallex and its associated financial institutions through which OperateX provides payment infrastructure.
• "KYC" means the Know Your Customer identity verification process required prior to accessing the Services.

3.1 Eligibility

To use the Platform, the User must:

• Be at least 18 years of age;
• Hold a valid government-issued identity document;
• Offer services that are supported by OperateX as described in our Supported Services policy;
• Not be located in or provide services to Clients located in countries subject to international sanctions or restrictions;
• Not be subject to any legal or regulatory prohibition that would prevent the use of these Services.

3.2 KYC Verification

Prior to accessing the Services, all Users must complete identity verification through our third-party KYC partner, Didit. The KYC process requires submission of a valid government-issued identity document and completion of a face liveness check. OperateX reserves the right to decline any application or suspend any account at its sole discretion, including where KYC verification cannot be completed or where the User's profile raises compliance concerns.

The User agrees to provide accurate, complete, and up-to-date information during the KYC process and at all times during their use of the Platform. Providing false or misleading information is grounds for immediate account suspension.

3.3 Service Agreement

Upon successful KYC verification, the User will be presented with this Agreement and any supplementary documents for review and electronic acceptance. The Agreement takes effect upon the User's acceptance through the Platform. Electronic acceptance constitutes a legally binding signature.

4.1 Supported Services

OperateX supports freelancers and independent professionals who provide location-independent professional and technical services to international Clients. Supported categories include but are not limited to software and technology services, marketing and creative services, consulting, content creation, design, translation, and live online training.

4.2 Restricted Activities

The following are not permitted on the Platform:

• Sale of physical goods or digital products;
• SaaS or subscription-based services;
• E-commerce or marketplace businesses;
• Location-dependent services requiring physical presence;
• Services related to gambling, betting, or adult entertainment;
• Receiving royalties;
• Any activity that is illegal under applicable laws;
• Any activity that violates international sanctions or AML regulations.

OperateX reserves the right to update the list of supported and restricted services at any time. Users will be notified of material changes.

5.1 Account Access

Each User may hold only one account on the Platform. Account access is personal and non-transferable. The User must not share access credentials with any third party or allow any other person to use their account. OperateX provides access to the Platform on an "as is" and "as available" basis. We do not guarantee uninterrupted or error-free access to the Platform and may restrict, suspend, or modify access at any time for maintenance, compliance, or operational reasons.

5.2 User Obligations

The User agrees to:

• Use the Platform only for lawful purposes and in accordance with this Agreement;
• Provide accurate and complete information at all times;
• Notify OperateX immediately of any changes to their personal information, tax residency, or business activities;
• Not engage in any activity that could damage, disrupt, or compromise the security of the Platform;
• Not attempt to circumvent any security, compliance, or access controls on the Platform;
• Comply with all applicable laws, regulations, and tax obligations in their country of residence;
• Maintain records of all transactions and invoices for a minimum of 7 years.

6.1 Invoice Creation and Review

Users may create invoices through the Platform for services provided to their Clients. All invoices are submitted to OperateX for review before being sent to the Client. OperateX reserves the right to approve, request modifications to, or decline any invoice at its sole discretion. Once approved, invoices are sent to the Client by OperateX on behalf of the User. The invoicing entity is the Renam Pte. Ltd. Singapore. The User acknowledges that the invoice is issued under OperateX's company infrastructure and not in the User's personal name.

6.2 Client Payments

Clients make payment directly to OperateX's bank accounts. All payments are received in the name of OperateX and credited to the User's Balance upon clearance. OperateX does not guarantee that Clients will make payment and bears no liability for non-payment or late payment by Clients.

6.3 Taxes on Invoices

All services invoiced through the Platform are classified as international services and are zero-rated under Singapore tax regulations. No VAT, GST, sales tax, or other indirect taxes are applied to invoices. Clients pay only the invoice amount stated on the invoice.

6.4 Partial Payments

Partial payments against invoices are currently not supported. Each invoice must be paid in full before it is marked as paid. Users who wish to receive payment in instalments should create separate invoices for each payment milestone. We might introduce support for partial payments in the future.

8.1 USD Balance

All funds received through the Platform are held in USD in a dedicated account with OperateX's Banking Partner. Funds are converted to USD at the time of receipt using exchange rates provided by the Banking Partner.

8.2 Transfers

Users may request transfers of their Balance to a bank account or payment card of their choice. Transfers are subject to OperateX's review and approval process. Approved transfers are typically processed within 24 hours. OperateX reserves the right to delay, hold, or decline any transfer where it has compliance concerns, suspects fraudulent activity, or is required to do so by applicable law or our Banking Partner.

8.3 Exchange Rates

Currency conversion for transfers is performed by our Banking Partner at rates set at the time of conversion. These rates may differ from mid-market rates shown on third-party platforms such as Google. OperateX does not set or guarantee exchange rates and bears no liability for exchange rate fluctuations.

8.4 Safeguarding of Funds

Funds in the User's Balance are held by OperateX's Banking Partner and are not commingled with OperateX's own operating funds. In the event of OperateX's insolvency, User funds held with the Banking Partner are treated separately in accordance with the Banking Partner's safeguarding obligations.

13.1 Limitation of Liability

To the maximum extent permitted by applicable law, OperateX's total liability to the User for any claim arising out of or in connection with this Agreement or the Services shall not exceed the total fees paid by the User to OperateX in the three months preceding the event giving rise to the claim. OperateX shall not be liable for any indirect, consequential, special, incidental, or punitive damages, including but not limited to loss of profit, loss of revenue, loss of data, or loss of business opportunity, even if OperateX has been advised of the possibility of such damages.

13.2 User Indemnity

The User agrees to indemnify, defend, and hold harmless OperateX and its officers, directors, employees, agents, and service providers from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• The User's breach of this Agreement;
• The User's provision of services to Clients;
• Any claim by a Client against OperateX in connection with the User's services;
• The User's violation of any applicable law or regulation;
• Any false or misleading information provided by the User to OperateX.

13.3 Force Majeure

OperateX shall not be liable for any failure or delay in performing its obligations under this Agreement where such failure or delay results from circumstances beyond OperateX's reasonable control, including acts of God, government actions, banking system failures, cyberattacks, or changes in applicable law or regulation.

14.1 Termination by the User

The User may terminate this Agreement at any time by contacting OperateX's support team. Prior to termination, the User must ensure that all pending invoices are resolved, any outstanding Balance has been disbursed, and there are no pending transfers.

14.2 Termination by OperateX

OperateX may suspend or terminate the User's account and this Agreement at any time, with or without notice, in the following circumstances:

• The User breaches any provision of this Agreement;
• The User provides false or misleading information;
• OperateX has compliance or AML concerns regarding the User's account;
• The User's account is required to be suspended or terminated by applicable law, regulation, or a request from a regulatory authority or banking partner;
• The User engages in activities that OperateX reasonably believes are illegal, fraudulent, or harmful to OperateX or third parties;
• OperateX ceases to operate the Platform or discontinues the Services.

14.3 Effect of Termination

Upon termination, the User's access to the Platform will be suspended. Any Balance remaining at the time of termination will be disbursed to the User's nominated bank account after deduction of any outstanding fees, subject to OperateX's compliance review. OperateX reserves the right to withhold any Balance where there are unresolved compliance concerns. Clauses relating to confidentiality, intellectual property, liability, indemnity, and governing law shall survive the termination of this Agreement.

15.1 Amendments

OperateX reserves the right to amend this Agreement at any time. Users will be notified of material amendments at least 15 days in advance via email or notification on the Platform. Continued use of the Platform after the notice period constitutes acceptance of the revised Agreement. Where amendments are required due to changes in applicable law, regulatory requirements, or requirements from our Banking Partner, such amendments may take effect immediately upon notification.

15.2 Notices

All notices and communications between OperateX and the User shall be made via email or through the Platform. OperateX will send notices to the email address registered on the User's account. The User is responsible for ensuring their email address is current and valid at all times. Notices sent by OperateX shall be deemed received within 3 calendar days of sending.

17.1 Entire Agreement

This Agreement, together with any supplementary policies published on the Platform (including the Privacy Policy), constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior agreements, representations, and understandings.

17.2 Severability

If any provision of this Agreement is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced by a valid provision that achieves, to the greatest extent possible, the same purpose and commercial intent.

17.3 No Waiver

OperateX's failure to enforce any provision of this Agreement shall not constitute a waiver of its right to enforce that provision or any other provision in the future.

17.4 Assignment

The User may not assign or transfer any rights or obligations under this Agreement without the prior written consent of OperateX. OperateX may assign this Agreement to any successor entity or in connection with a merger, acquisition, or sale of substantially all of its assets.

17.5 Contact

For any questions regarding this Agreement, please contact OperateX at support@operatex.io .